Last Updated: March 15, 2025
SparkBeam is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information when you use our backup and disaster recovery services.
When you register for our services or contact us, we may collect:
Our backup services automatically collect certain technical information:
We process your personal data for specific, legitimate business purposes:
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Service delivery and backup operations | Contract performance | Contact details, technical data |
| Customer support and troubleshooting | Contract performance | Communication records, system logs |
| Billing and payment processing | Contract performance | Financial information, usage data |
| Service improvement and security | Legitimate interest | Usage patterns, performance metrics |
We implement comprehensive security measures to protect your information:
Taiwan Data Protection Compliance: All personal data collected from Taiwan residents is processed in accordance with the Personal Data Protection Act (PDPA). We maintain appropriate safeguards and obtain necessary consent before transferring data internationally.
Your backup data is stored in secure, geographically distributed data centers with multiple layers of protection including physical security, network firewalls, and encrypted storage systems.
Under applicable data protection laws, you have several rights regarding your personal information:
Request a copy of all personal information we hold about you, including backup metadata and account details.
Update or correct any inaccurate personal data in your account settings or by contacting our support team.
Request deletion of your personal information, subject to legal retention requirements and active service agreements.
Receive your personal data in a structured format or request transfer to another service provider.
Limit how we use your personal information in specific circumstances while maintaining essential services.
Opt out of certain data processing activities, particularly for marketing communications.
To exercise any of these rights, please contact our Data Protection Officer using the information provided at the bottom of this policy. We'll respond to your request within 30 days.
We share personal information only in specific, limited circumstances:
We may disclose information when required by law, court order, or to protect our legal rights. In such cases, we'll notify you unless legally prohibited from doing so.
If SparkBeam is acquired or merges with another company, your information may transfer to the new entity. We'll provide notice before any such transfer occurs.
We retain your personal information for different periods based on the type of data and business requirements:
When data reaches the end of its retention period, we securely delete or anonymize it using industry-standard methods.
Some of our service partners and data centers are located outside Taiwan. When we transfer personal data internationally, we ensure appropriate protection through:
Cross-Border Data Notice: By using our services, you acknowledge that your data may be processed in countries with different privacy laws than Taiwan. We maintain the same high protection standards regardless of processing location.
Our website and applications use cookies and similar technologies to enhance your experience:
Required for basic website functionality, user authentication, and security features. These cannot be disabled without affecting service operation.
Help us understand how visitors use our website and identify areas for improvement. You can opt out of analytics tracking in your browser settings.
Remember your settings and choices to provide a personalized experience across visits.
You can manage cookie preferences through your browser settings or our cookie preference center, accessible from our website footer.
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry practices. When we make significant changes, we'll:
Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, you may terminate your account before they take effect.
For privacy-related questions, concerns, or to exercise your rights, please contact us:
Data Protection Officer
SparkBeam Data Protection Team
Address: No. 76, Shennong St, West Central District, Tainan City,
Taiwan 700
Phone: +886223691198
Email: privacy@sparkbeam.life
We respond to privacy inquiries within 5 business days and aim to resolve concerns promptly and transparently.
